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Knowledge Base

Frequently Asked Questions

Find fast answers regarding biometric logins, Firebase security, India-focused subscriptions, and child privacy.

Authentication & Logins

What login methods are available on Lizikr?
Lizikr is a passwordless platform. You can log in using Email One-Time Password (OTP), Phone SMS OTP, or local device Biometrics (Face ID/Touch ID). By removing standard passwords, we protect your account from phishing and database breaches.
How does Biometric Login work?
Once registered, you can link your phone's Face ID or fingerprint scanner within the application. Lizikr registers a unique cryptographic key on your device, enabling secure and instantaneous local logins without typing any codes.

Parent & Teacher Portals

How do parents access their child's Hifz records?
When a Madrasa administrator adds a parent to their registry, an invitation link is sent. Once confirmed, the parent is securely associated with the child profile, allowing real-time access to progress grids and leave submissions.
Can teachers submit report logs on the go?
Yes. The Teacher Portal is built with a mobile-first design, allowing educators to mark attendance and input Hifz sabaq updates on smartphones during classroom hours.

Data Security & Infrastructure

How secure is the Lizikr database?
Lizikr is built on top of secure Firebase infrastructure. All network requests are encrypted using TLS 1.3. Student progress charts and directories are kept isolated in secure schemas with automated daily backups.
Does Lizikr run crash reporting?
Yes. We use Firebase Crashlytics to monitor application performance and stability on mobile devices. No personal data is transmitted in crash logs; they only contain device hardware details and execution stack traces.

Permissions & Data Privacy

What permissions does the mobile app require?
The Lizikr app requests permissions for Notifications (to alert you of progress updates and approvals) and Alarm Scheduling (to handle classroom notifications on time).
What data does Lizikr NOT collect?
Lizikr does not collect or track GPS location, background location data, or user profile photos. We prioritize the privacy of your children and staff.

Subscription & Billing

What is the billing model for Madrasa Management?
We offer an annual subscription model priced at ₹89 per active student per year. We are currently offering a 30% Launch Offer discount, bringing the cost down to just ₹62 per student per year.
Are the Teacher and Parent portals free?
Yes. Parents and teachers have complete, unlimited access to their respective portal screens and messaging channels at no cost. Only the central Management directory requires an active subscription.
Is there a free trial period?
Yes. All new organizations receive a 1-Month Free Trial of the Management portal. You can register class rosters, run attendance, and test the workflows without entering payment card details.

Account Deletion

How can I request my account to be deleted?
Users can request complete account deletion directly from the Profile Settings screen inside the Lizikr mobile app. Once submitted, your profile details are deactivated immediately.
How long does it take for account data to be permanently erased?
Following an account deletion request, your profile, class associations, and Hifz history remain in a secure backup status for up to 30 days before permanent, irreversible deletion.

Still have questions?

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